Häufig Gestellte Fragen

How far is it from the airport to the centre?
It is about 17km (11miles) and average journey time is 35 minutes.

I have not received a confirmation email, why?
Sometimes there can be a problem with e-mail especially spam filters. Please check your spam folders as it seems to solve most problems. If you still cannot find the confirmation please contact us by e-mail and we will re-send the confirmation email.

How do I cancel or change my reservation?
Just follow your link in confirmation email and update or cancel your booking online. Alternatively email or call us.

How do I find my driver when I arrive at Prague Airport?
When you have collected you baggage you will come thought to the arrivals lounge. Please walk to the right side and you will see our driver waiting for you with your name printed on a sign.

What happens if I am delayed or if I arrive early?
We track all flights online that means we will know when you are about to land. Our driver will be at the airport 15min after your actual arrival time. If you will have to wait for your luggage extra time, don’t worry our driver will be there for at least 60min.  

Can I pay by credit card upon arrival?
Yes our chauffeurs do accept debit / credit cards. You can also use your credit card to prepay your transfer online. We currently accept Visa and MasterCard or you can use PayPal.  

Can I have a receipt?
Yes, sure either we can email you receipt for your payment if you prepay online or ask our driver. We can also issue proper tax invoice for your accounting.  

Should I tip the driver?
If you are happy with the service it is customary to tip about 5 to15%, but it is up to you if you wish to do so.